Adeline D Tap

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I didn't received my order

Armani Exchange - I didn't received my order
They take my money and i don't received my order please check my order and give me the answer today Thank you so much
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Loss:
$168

User's recommendation: I want my order pr my money please

Bassam M Myq

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Got scammed

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Armani Exchange - Got scammed
The customer service was incredibly disappointing as they mistakenly shipped my package to a completely incorrect address. Despite my daily calls to rectify the situation, they claimed inability to change the delivery address or cancel the order. Consequently, a random individual received a free Christmas gift on me, yet they adamantly refused to issue a refund. This experience feels like a scam, aggravated by their remote working setup where calls are abruptly ended if a baby cries in the background.
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Loss:
$177

Preferred solution: Full refund

User's recommendation: Don’t waste your time and money

Shatia Aog

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| map-marker Charlotte, North Carolina

Charged me twice!

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Armani Exchange - Charged me twice!
They charged me twice for an order C and never renewed my funds and there is no number to call! I waited 10 days for my funds to be released before I even called or emailed them and they still havent let them go.
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User's recommendation: Do not order from them!!

Tajuan S

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I didn't received my money back

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Armani Exchange - I didn't received my money back
Armani Exchange - I didn't received my money back - Image 2
They are scammers...they kept my debit card number online from a prior purchase and bout 2 weeks later deducted another $97 from card without making any purchase...I have email the company several time. The company have yet to service my complaint. I have email the company my bank statement along with email receipt .to ensure them that no package was purchase. Customer do not order online. It's a rip off.
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Loss:
$97

Preferred solution: Full refund

User's recommendation: Do not order online

Anonymous
map-marker Mebane, North Carolina

They gave me a watch and the battery was dead! i wanted a refund form

i hated it i could not get to anyone i will never shop here again! i got a watch from here n the battery was dead for a $200 watch!!!
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User's recommendation: don’t get watches from where

Joanne K Nog
map-marker Honolulu, Hawaii

Missing package

I have tried to call to address my unlocated package unsuccessfully. Your number is currently unavailable? What kind of scam are you running??? I am very upset.. give me a legitimate way to contact your company
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User's recommendation: do not buy from mail order

Anonymous
map-marker Chicago, Illinois

Didn't receive my item

I never received my item I order two pair of shoes. I only received one pair of shoes in my box. After that, I call Armani exchange immediately I did not know, but I threw my box out in the garbage.
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Anonymous
map-marker Augusta, Georgia

I didn't received my money back

They charge me something I didn't order.which made me believe they have my card on file and automatically taking money of my debit card. Noone never return my call nor responded to my email...terrible customer service
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Rani Yui
map-marker Bengaluru, Karnataka

Customer contact is not available

Customer service is not available first of all the product just bought 4 months back and it stopped working
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User's recommendation: Check for customer service before purchasing

Susannah Kzj

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Verified Reviewer
| map-marker Brooklyn, New York

Where is my order

where is my order I have not received it and I got an email that says delivered. Order number 2210Z64F222388
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Omarie G

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Verified Reviewer
| map-marker Montego Bay, Saint James Parish

Refund

I have purchase an item frm last month and I didn't receive the package I requested my money bk and onto this day I have not receive nothing. And I need my money, Its going into a month now
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Preferred solution: Full refund

UJ Xwx

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Verified Reviewer

Bad costumer service

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Sir, we purchased an Armani Exchange smartwatch worth 24000 with bajaj finance, in 2019 from kamal watches Kakinada. now it's out of warranty and got a problem for which I gave it for repair in September from where I purchased it.

sir now my problem is with the service. there told me that the company has stopped those watches and services, so the watch can't be repaired instead there r quoted me 4,500 worth for the watch which is not worth it yet...I want help from the company on this issue.

As ppl are using brand's names in the wrong turn and troubling the customer. In such cases, it's problem to trust the companies

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Preferred solution: Worth money

Anonymous
map-marker Durham, England

Wrong item ,wrong order number

My mum placed an order for denim jacket for £150,which was taken from her account.

She reveived a different jacket ,clearly stating on the invoice it cost £125.

Weve been trying for days to arrange a return or log in into her account but no succsess.It says this order number doesnt exist ,all the links you sent to reset her password dont work .

So my question is how to return the wrong product and make sure my mum gets her money back ,as its a lot of money just to forget about.

Also you charged her for something she never received .

Ive tried all phone numbers online for your "customer service " and none of them works .

I would appreciate if someone contact me ASAP. We have all the conformation emails and invoices.

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User's recommendation: Don't buy online ,very hard to return . Their Westfield store was brilliant in handling it .

Mohit A Zmc

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Verified Buyer
| map-marker Delhi, National Capital Territory Of Delhi

Defective watch

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Armani Exchange - Defective watch
Armani Exchange - Defective watch - Image 2
Armani Exchange - Defective watch - Image 3
Armani Exchange - Defective watch - Image 4
Armani Exchange - Defective watch - Image 5
I have purchased the watch on 3/5/2022 and today it is 13/6/3022 even 1.5 months are not completed yet and Im facing lot of problems like the moisture on the watch and the bottom part also opens up automatically and Im not able to contact customer care because the no. which is available on the google is wrong. I have purchased the watch for 16,000/- I would recommend everyone not to buy the watch
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Loss:
$205
Cons:
  • Lack of communication

Preferred solution: Full refund

User's recommendation: Don’t buy watches…

Chioma O Nko

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Verified Reviewer
| map-marker Dallas, Texas

I didn't receive ine of my orders and it says delivered

Armani Exchange - I didn't receive ine of my orders and it says delivered
My 2511ZD4F42138D ORDER WAS NOT RECEIVED.I GOT THE OTHER TWO BUT DIDN'T GET THIS.PLEASE I NEED MY MONEY BACK OR SEND THE ORDER BACK TO ME
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Mayrelis G
map-marker Sweetwater, Florida

786 781 ****

I have an Order 1202zkxnq2238i that they sent me an email that had been delivered yesterday but I checked and asked other people in my family and nobody picked it up
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Loss:
$175

Preferred solution: Full refund

About

Related Companies

Giorgio Armani, Emporio Armani

Summary

Armani Exchange is a large store of men’s and women’s apparel. The company was founded by Giorgio Armani in 1991. Its headquarters is based in New York City, United States. Armani Exchange a wide collection of clothing, accessories, and small leather goods. Available payment options are Visa, MasterCard, American Express, JCB, and Visa Electron. Buyers can also use PayPal service. The company accepts returns within 20 calendar days of the delivery date. Armani Exchange offers 2 shipping options: Standard and Express. It ships their merchandise via UPS shipping carrier. All shipping charges are covered by consumers. Customer service is provided via e-mail only.

Armani Exchange reviews and complaints

Armani Exchange is ranked 1379 out of 4780 in Footwear and Clothing category

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